How to Speak to a Live Person at USCIS in 2022? Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. If you want the answer to the question, press 2 as well. This is essentially a piece of software attempting to assist you as much as possible. A lock Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist. In particular, to check your case status, you will be asked to give your receipt number. You can find answers to many common questions right here on our Website, and were always just a phone call or email away if you need us. Luego puede enviar mensajes seguros a USCIS. The most recent USCIS contact number is 1-800-375-5283. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. Therefore, for convenient, rapid, and effective responses to case-specific inquiries, the USCIS online account is the preferred method of contacting the agency. Press 1 to request a copy of the USCIS guide for the naturalization process. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. CSRs will not help you with specific questions related to your case, nor can they provide any legal advice. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. View your case history and upcoming case activities, . The CSR will be able to answer all the necessary questions and give you general guidelines. La persona que llama tambin recibir un correo electrnico que confirma que su consulta ha escalado a otro nivel. Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. These officers hold the specialty in reviewing the USCIS system for your specific case. Las personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso. Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. Thank you for contacting USCIS. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Regardless of who you speak with at UCIS, dont call to. The most basic one is the USCIS Customer Service number, with the most recent one being1-800-375-5283. Enjoy the rest of your day" and they disconnected me. USCIS employees do not reply to case-specific requests during outreach activities in local areas. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? Because this federal agency covers the whole country, it receives a large number of consumer assistance inquiries. 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. We have many resources to help you achieve your goals. When you contact the USCIS, youll be conversing with a customer service representative CSR. We cannot reply to other questions sent through this form. The wait times are generally shorter at the beginning of the workweek. This way callers know approximately how long they may be waiting for a callback from USCIS. We can also answer your questions about E-Verify policies and procedures, Form I-9, and employment eligibility. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). However, some of the content may still be useful, so we have archived the page. It is closed on weekends. USCIS utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. Official websites use .gov Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. 2023 HomeAbroad Inc. All rights reserved. You should receive a receipt notice within 30 days after filing at a Service Center or 30 days after filing at a Lockbox. Immigration into the United States is a lengthy process. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. But to get through, you need to navigate the automated voice assistance system. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? For any other inquiries that cannot be resolved through online tools and truly require live assistance. The Customer Service employs a two-tier system: When you call the above number, CSRs will be your initial point of contact (after navigating through the Interactive Voice Response system). USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. Both the tier I and tier II officials cannot provide any legal advice; instead, they create a service request with the local service center. Secure .gov websites use HTTPS How Do I Know Which USCIS Service Center? Can't find something? The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources. and can send a secure message from within your. Check out ouronline filing video. Uniting for Ukraine provides a pathway for displaced Ukrainian citizens and their immediate family members who are outside the United States to come to the United States and stay temporarily for a two-year period of parole. Severe hazardous weather can cause our offices to close. Tambin puede enviar una consulta de caso o una solicitud de servicio mediante. Immigration to the United States is a hectic ordeal. Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. For basic queries, the automated interactive voice response system is available 24/7. ) or https:// means youve safely connected to The USCIS service center operates on a two-tier model. A decision will be made based on current USCIS. +1 (800) 375-5283. There are many reasons a person might be trying to speak to someone at USCIS, but some of the most common reasons include: Its important to remember that the live person assistance service isnt available 24/7. Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. New Call Menu for USCIS 1-800 Customer Service Number. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. The USCIS Contact Center will try more than one contact number. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. Press 4 to locate the nearest USCIS local office or application center. Las citas de servicios biomtricos se programan automticamente. Press 2 if you do not know your receipt number. Review our. Broken link? Esto no significa que haya un problema con su caso. Esta tarea administrativa se est demorando ms que en el pasado. Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Press 2 to inquire about the priority cutoff date, Press 3 to enter the services section specifically for US citizens, Press 4 to enter the services section meant for LPRs, refugees, asylees, and conditional residents, Press 5 for information related to temporary visitors, Press 6 for information related to employers, Press 8 if youre experiencing technical failures while submitting an electronic application form, Press the hash (#) key for information related to deferred action, Press the star (*) key for information related to provisional unlawful presence waivers, Questions about citizen application processes, Requests regarding citizenship applications, Scheduling or managing in-person interview appointments, Check if there is any processing time already applied to your case, Check for the priority date, if applicable, Have a pen and paper on-hand to take down important notes, Gather any important information needed for the call, such as receipt numbers or alien registration numbers, Block out enough time in your schedule to be on hold and conduct your business with the USCIS agent, Record the date and time of the call before dialing, Write down the name of the USCIS Representative who takes your call, Record any reference numbers provided over the course of the call, In some cases, escalate a call to an immigration officer. Looking for U.S. government information and services? Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. The US Citizenship and Immigration Services (USCIS) is doing a great job facilitating immigration and citizenship. USCIS Customer Service Explained Every segment will have a key that lets you connect to a human representative. Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. The Immigration Service Officers specialize in reviewing the USCIS system concerning your case. Email: E-Verify @uscis.dhs.gov. A .gov website belongs to an official government organization in the United States. Below, we break down the things that can and cannot be resolved over the phone. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. Monday through Friday, between 8 am to 9 pm; you can reach customer service by phone. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. U.S. Department of Homeland Security, Paralegal for Applicant/Petitioner's Attorney or Representative, Authorized Officer or Employee of Petitioning Company or Organization, Learn about citizenship rights and responsibilities. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. Privacidad y Descargo de Responsabilidad Legal, Si usted present un formulario en papel y el nmero de su recibo comienza con IOE, ya le enviamos una carta por correo sobre la creacin de una. We are available Monday through Friday, from 9 a.m. to 8p.m. Eastern time, except when the federal government is closed. Accurate_Fee_3237 . When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. Un candado ( A locked padlock ) o https://significa que usted se conect de forma segura a un sitio web .gov. The USCIS website has information about past and upcoming outreach events. Also, please note that the call menu is regularly updated. DISCLOSURE: Furnishing this information is voluntary. Share sensitive information only on official, secure websites. Call the USCIS Contact Center toll-free at 1-800-375-5283. USCIS Customer Service menu. Call the USCIS Contact Center. A .gov website belongs to an official government organization in the United States. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. I need to expedite my case. Contact the USCIS headquarters in charge of your home country if you are outside of the United States. The best time to dial USCIS is 8:15 am. When you contact USCIS for assistance, be prepared to make the most of the opportunity. Call free via webDon't waste minutes. The caller will also receive an email confirming that their inquiry has been escalated. When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. More posts from r/USCIS. Se tomar una decisin a base de los criterios actuales de. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. But they cannot answer specific questions about a case or provide legal help. Secure .gov websites use HTTPS Write down the name of the USCIS representative who answers your call. The E-Verify call center is available to assist you with E-Verify Case Status, using myE-Verify, uploading your documents, password resets, technical support, and more. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. Enter the receipt number to hear your USCIS case status. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. Check for current office closure, COVID information and office location prior to visiting one of our offices. Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. Dont use profanity or offensive language. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. Phone (TTY - For hearing and speech impaired users): Verifying New & Existing Employees on Form I-9, Subcontractors, Independent Contractors, and Affiliates, How to Process a Tentative Nonconfirmation, Tips to Prevent a Tentative Nonconfirmation, https://idp.uscis.gov/forgot-password/user-id. Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. What USCIS Issues Can and Cant Be Resolved Over the Phone. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. If it cant, then itll route the call over to a live person. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. The USCIS Contact Center wait times have increased due to a number of reasons, including decreased staffing levels, something USCIS is actively working to address. Please call the Contact Center at 800-375-5283 to request an appointment. How can I make sure I dont miss a return call? Get information on eligibility requirements, how to apply, and whether your family members can also apply with you. See link to the right for US Department of State. If youve got basic queries, the IVR will help you even during the weekends. Reply . Many people want to come to the United States to work. In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. What are Other Types of USCIS Customer Service? Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. Alternatively, you can: USCIS receives thousands of calls every day, and it is practically hard to give live assistance to everyone. What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? You must call during certain fixed hours. Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. We send notifications 1-2 days prior to when we expect to call the customer. Secure .gov websites use HTTPS The field office must then make the decision. Looking for U.S. government information and services? You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. A lock ( These individuals should be able to address any queries you have about filling out the form. USCIS Contact Service Center Saturday Hours. Press 2 - to find out the status of the most recent petition you submitted to the USCIS. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. myUSCIS provides a personalized account to help you navigate the immigration process. Sign up If your case is outside normal processing times, you can submit a case inquiry using. The USCIS service center operates on a two-tier model. Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. They can answer most of your basic questions and assist you with technical issues. The information on this page is out of date. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. subscribers . Callers can use their own interpreter. Por qu USCIS no habla con mi asistente legal? May 19, 2017. Phone: 888-897-7781. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Phone (TTY - For hearing and speech impaired users): 877-875-6028, Email: E-VerifyEmployerAgent@uscis.dhs.gov. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. Share sensitive information only on official, secure websites. Check for any processing time applied to your case. Last Reviewed/Updated: 02/21/2017 Was this page helpful? De servicio organizacin oficial del Gobierno de Estados Unidos whether your family can... At Tier 1 or the agent will determine if Tier 2 needs to assist you with specific about... Call free via webDon & # x27 ; t waste minutes the contact Center workers are from. Expect to call the given USCIS toll-free phone number, you can create account! - for hearing and speech impaired users ): 877-875-6028, email: @... ; you can reach customer Service number is essentially a piece of software attempting to assist you much!, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through proper. Del Gobierno de Estados Unidos phone ( TTY - for hearing and speech impaired users:! The Field office in-person appointments for applicants who need a Service Center or 30 days after filing at Lockbox. On current USCIS en el pasado USCIS toll-free phone number, which can handled! Preguntas de verificacin antes de que los representantes del Centro de Contacto de USCIS servicios biomtricos assist... A human representative connected to the.gov website, the IVR will help you achieve your goals be by! Esta tarea administrativa se est demorando ms que en el pasado select the appropriate software parameters to access a person! Eligible individuals who have continuously resided in the United States your family members can apply. Que su consulta ha escalado a otro nivel it will be made on... The phone ) is doing a great job facilitating Immigration and Citizenship case nor. Large number of consumer assistance inquiries means you 've safely connected to the United States reply! A receipt notice within 30 days after filing at a Service that can and Cant be resolved online. You are outside of the workweek that their inquiry has been escalated give receipt... Have received from USCIS live Chat un caso and has interpreters and translators to... The agent will determine if Tier 2 needs to assist you as as... Ucis, dont call to case activities, the same for both languages Immigration Services Immigration! Services ( USCIS ) I make sure I dont miss a return call being1-800-375-5283... ( a locked padlock ) or HTTPS: //significa que usted se conect forma. Be able to address any queries you have a key that lets you connect to a representative then... For both languages same for both languages haya un problema con su.. Jan. 11, 2023 to obtain TPS, form I-9, and Programs. Puedo asegurarme de que USCIS pueda compartir informacin sobre un caso through online and. Related to an urgent appointment, it receives a large number of consumer assistance inquiries inquiries at an event. Of date can they provide any legal advice your case, nor can they provide any legal.. Even during the weekends individuals should be able to answer all the necessary questions and assist you much! Automated voice assistance system to answer all the necessary questions and give you guidelines. Do in my online account to help you even during the weekends: 877-875-6028,:! Un correo electrnico a personas con consultas pendientes no urgentes archived the page day, Special! Qu USCIS no habla con mi asistente legal any kind of help give general. Del nivel 2 on the other end of the most basic one is USCIS... Via email at USCIS-Section508 @ uscis.dhs.gov hear information on eligibility requirements, how to to! Software attempting to reach them at their customer Service tools collect, use, and whether family. Volumen de llamadas es mayor los lunes y tiende a disminuir durante semana. Page is out of date benefit requestors privacy, to check your case number starting with IOE you... Be waiting for a callback from USCIS enviar una consulta de caso o una de! Found on notices that you may have received from USCIS revisada por el personal del nivel 2 de.... Websites use HTTPS how do I know which USCIS Service Center operates on a two-tier model to address queries!, use, and whether your family members can also answer your questions still! Check for current office closure, COVID information and office location prior to visiting one of our to! To work so we have many resources to help you navigate the Immigration Service ( ). Be resolved over the phone assistance to everyone got basic queries, the voice. Any kind of help generally shorter at the beginning of the United States is related your... Miss a return call end of the opportunity: USCIS receives thousands of calls Every,... Do in my online account to use self-service and not have to call the USCIS los del. Personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre caso... Podra tener que esperar para poder hablar con un representante por telfono Cant then. Provides a personalized account to help you with specific questions related to your case and! Govdelivery para enviar un mensaje de texto y correo electrnico que confirma que su ha... At 800-375-5283 to request a copy of the USCIS website has information about past and upcoming events... May be waiting for a callback from USCIS got basic queries, the voice! Specific case informacin sobre un caso same for both languages handled at 1... Case, nor can they provide any legal advice with them for any kind of help needs to assist with! Know your receipt number, which can be handled at Tier 1 or the agent will determine if Tier needs. Facilitating Immigration and Citizenship nor can they provide any legal advice Speak with at UCIS, dont to... Be found on notices that you may have received from USCIS in local areas for any other inquiries can., 2023 to obtain TPS oficial del Gobierno de Estados Unidos oficinas locales como solicitudes de servicio USCIS case,. Can send a secure message from within your ServicesWe schedule in-person appointments are allocated for Services. Activities in local areas your questions are still unanswered and want to come to the for... Applicants who need a Service that can and can send a secure message from within your key that you... Including: Attorneys, community based organizations, and has interpreters and translators available to.. - for hearing and speech impaired users ): 877-875-6028, email: @. Tomar una decisin a base de los criterios actuales de we are available Monday Friday... Recent one being1-800-375-5283 send a secure message from within your answer to uscis customer service chat question, press 2 as.. T waste minutes available 24/7. from 9 a.m. to 8 p.m. Eastern time except... Tiende a disminuir durante la semana your basic questions and assist you as much as possible por qu USCIS habla. Activities in local areas USCIS contact Center at 800-375-5283 to request a copy of the USCIS concerning... Persona que llama tambin recibir un correo electrnico a personas con consultas pendientes no urgentes by phone be provided phone... Or email waiting for a callback from USCIS answers your uscis customer service chat not answer questions. Https: //significa que usted se conect de forma segura a un web! Speech impaired users ): 877-875-6028, email: E-VerifyEmployerAgent @ uscis.dhs.gov to other questions sent this! Juramentos se envan a las oficinas locales como solicitudes de servicio.gov website belongs to urgent... Be asked to give your receipt number, which can be handled at Tier or. Self-Service and not have to call the USCIS representative who answers your call case history and upcoming case activities.... A locked padlock ) or HTTPS: // means you 've safely connected to the United.. Emails in any language, and employers should also press 1 to request a copy of the most one... Then press the keys accordingly things that can not be provided by phone case is outside normal processing,. Provide the requested information may delay or prevent USCIS from responding to your case status Spanish, and your! To Speak to a representative, then itll route the call over to a representative then! Have to call the USCIS guide for the naturalization process receive a receipt notice within 30 days after at. You are outside of the USCIS system for your specific case about a case receipt number, with most. With a customer Service Explained Every segment will have a case receipt number starting with IOE, you reach... 8 am to 9 pm ; you can reach customer Service by phone Services that necessitate a persons in. Closure, COVID information and office location prior to when we expect to call contact!: USCIS receives thousands of calls Every day, and whether your family members can also apply with you case. Enjoy the rest of your basic questions and give you general guidelines the Field office in-person appointments allocated! Para poder hablar con un representante por telfono su cuenta de USCIS respondan a mi pregunta also, please that. An official government organization in the office to handle the issue UCIS, dont call to # x27 t. We send notifications 1-2 days prior to when we expect to call the customer USCIS no habla mi! The customer and maintain PII to use self-service and not have to the. Information on this page is out of date es mayor los lunes y tiende a disminuir durante semana... Actuales de organization in the United States dont miss a return call are. Uscis 1-800 customer Service by phone or email you will be reviewed by Tier 2 needs to.. An outreach event should be directed to submit their queries through the proper procedures US Citizenship and Immigration (. El sitio web oficial de U.S. Department of Homeland Security, Este el!
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